Google谈如何提高电子商务网站的转化
来源http://pagesky.blog.sohu.com/132559322.html
Google谈如何提高电子商务网站的转化
Google英国日前公布了一个PDF小册子，针对如何提高网站转化提供了一些建议。册子的内容偏向于电子商务网站的转化和用户体验，9条建议虽然不是特别新鲜，但是Google在册子里利用一个网站用户的身份侃侃而谈，似乎说服意味更加深些。
册子里Google提到几个数据：英国在线销售市场过去两年增长71%，但是用户对在线购物体验好感过去只增长了0.36%，另外购物车的使用有50.1%的流失。这些数据都证明，在线购物需要提升的地方有很多。对于电子商务网站而言，还需要更多的在用户转化和体验方面的摸索。
Bring me to the right page
这一点主要是针对广告的登陆页而言：广告链接到正确的页面。Screwfix将广告链接到与广告内容匹配的页面而不是搜索结果页面之后，减低了20%的跳出。
Make your homepage useful
让首页发挥更多的作用：品牌影响、产品展示、用户引导等等。MORE TH>N的首页具备以下几个特点：促销信息、清晰的导航、明确的Call to action按钮、站内搜索功能、品牌效果等等。
Help me navigatel
提供清晰有效的网站导航：让用户可以准确、快捷的点击浏览和继续操作。OSOS通过清晰的下拉菜单、产品分类和有效的站内搜索，方便用户快速的到达特定页面。
Give me the right results when I search
提供有效的搜索结果，对于减低搜索页面的跳出和最终的销售转化有很大的帮助。Next在注意到网站搜索结果页面过高的退出之后，对搜索结果算法进行优化调整，降低了20%的退出的同时提升了7%的转化。
Display groups of products clearly
同类产品的展示要清晰，容易区分、比较。Schuh在产品分类页面调整了产品密度和图片大小，转化增长了6%。
Give me the product details I need
提供尽可能详实的切用户需要的产品信息。L’tur.de在他们的列表页面增加了产品描述，并且允许用户使用价格或者分析筛选产品，提升了5%的转化。
Make registration optional
不要强迫用户注册。23%的付款流失是因为强迫用户注册导致。
针对建议：允许不注册就可以购买、让注册过程简单些、让用户清楚知道注册能带来的好处。
Make it easy to buy or enquirel
减少用户负担，譬如减少需要用户填写的表单的选项、将联系按钮更为明显、简化购买流程等等。
Reassure me
增加用户对网站的安全感和信任度。譬如方便的退货、消单操作、清晰透明的费用告知、安全的支付保障等等。
在册子最后，对于如何提升网站转化，Google又总结3点：
- 提高网站流量的质量。
- 了解网站的流量趋势。
- 不要瞎猜或者过分依靠经验，要进行测试。
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